Privacy Policy
How Hetaf collects, uses, stores and transfers personal data, and how to use your rights under the Kingdom's Personal Data Protection Law.
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Terms of Service
The agreement between you and Hetaf: accounts, credits and payment, cancellation and refunds, acceptable use, responsibilities and governing law.
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Acceptable Use Policy
What you may and may not do with Hetaf: consent before calling or messaging, honouring opt-outs, disclosing AI, and lawful use.
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Refund and Cancellation Policy
How prepaid billing works, when you can cancel a top-up and get your money back, and how to ask.
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Cookie Policy
What Hetaf stores in your browser and why. We use only what is necessary, with no analytics, advertising or tracking.
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Data Processing Summary
Our commitments when we process your customers' data on your behalf, and how to request the full data processing agreement and the list of service providers.
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Security and Trust
How Hetaf protects your data: where it is hosted, encryption, data separation, access control, and responsible disclosure.
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Accessibility Statement
Our aim is for Hetaf to be usable by everyone: the standard we work to, the limitations we know about, and how to report a barrier.
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Contact
This document is published in Arabic and English. If the two versions differ, the Arabic version governs.
- Support, privacy, security and billing
- support@hetaf.ai
- Legal notices and data processing agreements
- karan@hetaf.ai