Order, return and delivery questions, answered.
Hetaf tracks orders and explains returns and delivery. Connect your order system so it can look things up, and hand back to your team when a decision needs a person.
Calls Hetaf answers
Examples from the demo agent. Say them yourself on the call, in Arabic or English.
Faisal
Store customer care
- Online stores
- Bait Al-Deera store · Online store
- Voice
- Majid
Tracks orders and explains returns and delivery.
Call FaisalCaller Example
“Where is my order? It's number 4521.”
Caller Example
“I want to return a sofa that arrived yesterday.”
Caller Example
“How long is delivery to Jeddah?”
Callers speak naturally in Najdi, Hijazi or Gulf Arabic, or in English, based on the speech model you choose.
Voice, WhatsApp and your team, together
The same instructions, knowledge and context on every channel.
Phone calls
Tracks orders and explains returns and delivery.
WhatsApp
Support, orders and follow-ups in the app your customers already use.
Your team's workspace
Every conversation is saved with its transcript and summary in one space, and your team steps in whenever a customer asks for a person.
Connect tools, webhooks and MCP servers so Hetaf can look things up and act in your CRM, calendar or ERP.
Other industries
The agents on these pages are demo agents, built to show how Hetaf works.